Right to Refuse Personalization
KNG Design reserves the right to decline any personalization, design, wording, image, or order that we consider hateful, discriminatory, threatening, derogatory, infringing, illegal, politically charged, or otherwise inappropriate.
This includes sexual content involving minors, sexual exploitation, or content that promotes or makes light of nonconsensual sexual violence. Consensual adult themes, adult humor, sexual jokes, profanity, and dark-romance references may be accepted at KNG Design’s discretion.
We will not create work that we are uncomfortable producing or having associated with the KNG Design name.
If an order is declined for this reason, the affected item will be canceled and any payment collected for that item will be refunded.
Customer-Provided Information
Customers are responsible for reviewing all names, dates, wording, addresses, color selections, and other personalization details before submitting an order. Information will be produced as entered unless a change is agreed upon before production begins.
KNG Design is not responsible for errors contained in information submitted or approved by the customer. Changes requested after production has begun may require an additional charge or a replacement order.
Design Proofs and Approvals
When a design proof is provided, production will not begin until the customer approves it. Approval confirms that the spelling, wording, layout, and selected design details are correct.
Changes requested after a proof has been approved may require an additional design or replacement fee. Delayed approval may also extend the original estimated completion date.
Customer-Submitted Images and Designs
By submitting an image, logo, design, phrase, or other content, the customer confirms that they own it or have permission to use and reproduce it. KNG Design reserves the right to decline content that may violate another person’s copyright, trademark, privacy, publicity, or other legal rights.
Payment Disputes and Chargebacks
Please contact KNG Design directly if there is a problem with your order so we have an opportunity to review and resolve the issue.
KNG Design reserves the right to dispute chargebacks using order records, customer communications, proof approvals, tracking information, delivery confirmation, photographs, and other available documentation.
Customers associated with an unresolved payment dispute may be prevented from placing additional orders while the dispute is under review. Fraudulent, abusive, or bad-faith chargebacks will result in permanent refusal of future orders from the customer and any associated accounts.
Right to Cancel an Order
KNG Design reserves the right to cancel and refund an order that we cannot safely, legally, or reasonably fulfill, including orders affected by unavailable materials, equipment failure, pricing or listing errors, suspected fraud, prohibited personalization, or circumstances outside our control.
